FAQs
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Orders can be canceled within [2 hours].
Please email our team with your cancellation request as soon as possible.
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Include a photo of the item received and the name of the missing item(s). ALSO SEND A PICTURE OF THE SHIPPING LABEL WHICH IT ARRIVED IN. Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
We we’ll resolve the situation as best we can!
Yes, we do offer expedited shipping for domestic orders only for [$17.99].
Please keep in mind that the order processing can take up to [24 of hours].
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to [24-48 hours] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
WHEN a customer asks to update or resend order confirmation email after order placement:
- IF the email address cannot be updated due to system restrictions, THEN provide the current email used for the order and provide the order tracking number explicitly.
- THEN collect order number, original and corrected email, escalate to a human agent and inform the customer their request has been forwarded for review.
Make Changes to existing orders
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] . Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] & Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to [1-2 days] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
[1-2 days] after placing your order, you can click the tracking number link in the email or track your order on our website here [link to Order Management: Track Order].
Lost packages
At The Takedown Tools, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [[email protected]] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 24 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. [email protected]
We’re sorry your item(s) have damage!
Some items break during shipment. We’ll do our best to help.
Please email our team with an image of your damaged item for further assistance. And THE SHIPPING LABEL it arrived in is a MUST DO
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
USPS now can GEO TAG your delivery within 12" of their scan
Pre-Order
Yes, we do offer expedited shipping for domestic orders only for [$17.99].
Please keep in mind that the order processing can take up to [# 24-48 hours] We Ship Monday-Friday.